The Result

Bank Raya's integration of VIDA Verify API has markedly enhanced its operational efficiency. By leveraging full online onboarding, the bank achieved a 95% faster account opening process. Adopting Auth Facematch technology further accelerated business processes by 85% and operational costs by 95%, effectively minimizing queue times and reducing dependence on manual checks.

Bank Raya also saw a 99% reduction in fraud reports after implementing Liveness + Auth Facematch for authentication during PIN changes, password updates, and device changes. These enhancements significantly strengthened transaction security and increased customer trust. 

Implementing the VIDA Verify API has significantly enhanced Bank Raya's customer onboarding process. This case study illustrates how advanced technology can elevate trust, reduce costs, and improve the user experience in the banking industry.

95%

Faster onboarding process

95%

Fraud reports reduction

95%

Operational cost reduction

95%

Faster business process

The Challenge

Bank Raya, a subsidiary of Bank Rakyat Indonesia, specializes in digital banking services for micro and small segments, pioneering digital loan disbursement with its product, Pinang.

Bank Raya faced a multifaceted challenge. Long account opening processing times when done offline, long queue times, and numerous user complaints when changing login devices were common issues. The manual verification process could take up to 48 hours. Additionally, there were frequent reports of potential fraud from internal checks and individuals, such as identities used for account opening or disbursement.

They required a solution to improve the user experience and optimize costs, balancing speed and security effectively.

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The Solution

As a licensed Certificate Authority (CA), VIDA has established a robust infrastructure and expertise in biometric validation against authoritative databases. VIDA's solution could accurately expedite Bank Raya's user onboarding process without compromising security.

Our comprehensive solution balances speed and security while strongly emphasizing the user experience. By implementing VIDA Verify, Bank Raya can uphold its commitment to providing quick, secure, and user-centered financial services, thereby enhancing customer satisfaction. 

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Trusted by

1 Aladin
2 Traveloka
3 Alpha JWC
4 Bank Jago
5 Grab
6 Bank Raya
7 allobank
8 Pinjam Modal
9 Skorlife
10 Kredivo
11 ajaib
12 BNC logo
13 MNC Bank new
14 Rupiah Cepat
15 flip
16 Home Credit
17 SCB
18 Bank Mega
19 mitra bukalapak
20 Bank DKI
21 Sea Bank
22 Sea Money
23 BCA syariah

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